FAQ.

FAQ

At Truemerald, we’re committed to making your shopping experience seamless and enjoyable. Explore our FAQs for detailed answers to common questions about our products, services, and policies.
If you need further assistance, our dedicated customer support team is always here to help.

 

Are your emeralds natural and ethically sourced? Yes, all Truemerald gemstones are 100% natural and ethically sourced from trusted suppliers worldwide.
Do your emeralds come with certifications? Many of our emeralds are certified by renowned gemological labs to guarantee authenticity and quality.
What is your return policy? We offer a 30-day hassle-free return policy for eligible items. Please check our Return Policy page for details.
Do you offer custom jewelry services? Yes, we create bespoke pieces using advanced CAD technology. Share your vision, and we’ll bring it to life.
How do I care for emerald jewelry? Clean emeralds with a soft cloth and mild soap. Avoid ultrasonic cleaners and harsh chemicals to preserve their beauty.
Do you ship internationally? Yes, we offer worldwide shipping with secure packaging to ensure your emeralds arrive safely.
How long does shipping take? Delivery times vary by location but typically range from 5-10 business days for international orders.
Is payment secure on your website? Yes, we use advanced encryption and secure payment gateways to protect your transactions and personal information.
Can I track my order? Once your order ships, you’ll receive a tracking number to monitor its journey in real-time.
What are your payment options? We accept major credit cards, PayPal, and other secure payment methods. Please check our Payment Options page for details.
Do you offer gift wrapping? Yes, we provide elegant gift wrapping for your purchases. Add this option during checkout.
Can I resize my ring after purchase? Most of our rings can be resized. Contact our support team for guidance on resizing your specific piece.
Are there discounts for bulk purchases? Yes, we offer special discounts for bulk or wholesale orders. Contact us for more details.
Do you sell loose emeralds for custom jewelry?
 Our customer service team is here to help. Contact us via email or live chat for any additional queries.

 

Looking for something else? Simply contact us, and we'll be happy to serve you.